Refund policy

At Imperial Craft, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to assist you under the following conditions:

🔁 Return Eligibility

We accept returns when the following terms are met:

• A return request is submitted within 3 days of receiving your order.

• The item is unused, unwashed, and returned in its original packaging, with all tags attached.

• Return shipping costs are the customer’s responsibility, except in cases where the item received is defective or incorrect.

❗ Important Notice

Products purchased on sale, discount, or during promotional offers are not eligible for return or exchange under any circumstances.